terms + conditions
01. Standard Terms
1.1 Dressed By Jess Hire: (“Dressed By Jess”, DBJ”, “DBJH”, “Us”, “We”, “Our”) defines Dressed By Jess Hire, owned and operated by Jessica Quinn trading as Jessica Quinn ABN
1.2 The Client: (“You”, “Your”, “Client”, “Borrower”) defines the person that enters into a rental agreement with DBJ.
1.3 The Garment: (“Garment”, “Garments”, “Clothing”, “Apparel”, “Accessories”, “Outfit”, “Dress”, "Item") defines any and all clothing or accessories hired from DBJ by Client.
1.4 Rental Period: the agreed and pre-negotiated period of time that The Garment is being hired by Client.
1.5 Price: means the cost of hiring a garment from DBJ
1.6 Rental Return Due Date: defines the date the Apparel is expected back at DBJ’s location.
1.7 Rental Post Return Date: means the date the Apparel is expected to be lodged at an Australia Post Office.
1.8 Interstate: defines any Garment that is rented outside of Western Australia.
1.9 Location: defines the Location of the DBJ rental store, to be provided to Client after booking a Garment.
1.10 Public Holiday: defines a nationally recognised non-working day in Australia.
02. Payment
2.1 The rental price is calculated according to the rental period chosen by The Client and is inclusive of Goods and Services Tax (“GST”).
2.2 Payment of the rental price for online bookings is through Credit Card platforms (“Visa”, “Mastercard”) and must be made at the time the order is placed. DBJH is unable to process any orders until such payment is made and proof of payment is received.
2.3 Payment may also be made in cash or by card at the time of booking at the DBJ Location.
2.4 Once a Garment has been paid for in full, under no circumstances will a full refund be given (It is the responsibility of Client to try on the garment before booking in or have an understanding of their size requirements).
2.5 DBJ will securely store the card details of the Client until the Rental Period has ended. No extra charges will be made to this card if the Garment is returned in a condition and timeframe that is acceptable to DBJ to be determined at DBJH sole discretion.
03. Cancellations and Exchanges
3.1 If a cancellation is requested and greater than 2 weeks notice is given prior to the Event Date, the customer can choose to receive a refund minus a 50% Cancellation Fee. Or, the customer can choose to receive a Store Credit less a 20% cancellation fee.
3.2 If a cancellation is requested and less than 2 weeks notice is given prior to the Event Date, the customer can choose to receive a Store Credit less a 50% Cancellation Fee. Customers will not be eligible for a refund.
3.3 If a change of date is requested and greater than 2 weeks notice is given prior to the Event Date, a change of date can be actioned (subject to Garment availability) at the cost of a 20% Processing Fee.
3.4 If a change of date is requested and less than 2 weeks notice is given prior to the Event Date, a change of date can be actioned (subject to Garment availability) at the cost of a 25% Processing Fee.
3.5 If an exchange of Garment (size or style) is requested and greater than 2 weeks notice is given prior to the Event Date, an exchange can be actioned at the cost of a 20% Processing Fee (subject to Garment availability).
3.6 If an exchange of Garment (size or style) is requested and less than 2 weeks notice is given prior to the Event Date, an exchange can be actioned at the cost of a 25% Processing Fee (subject to Garment availability).
3.7 In the event of an exchange, the difference in Hire Fee must be paid to DBJ if the new Garment is a higher price than the original Garment. If the new Garment is a lesser price than the original Garment, the customer will not receive a refund of the difference. The cost of the Processing Fee is based upon the original garment.
04. Returns and Late Fees for Local Hires
4.1 All Garments are to be returned by close of business Monday (immediately following the Rental Period) to staff in store at DBJ.
4.2 Alternate arrangements for the return date can be made and agreed on in good faith with DBJ prior to the commencement of the Rental Period.
4.3 Late fees are applied if not returned by close of business Monday. $10 per day is charged to the Client until the Garment is returned, payable in Australian Dollars.
4.4 The garment is deemed a non-return after 14 days and the client will be charged 100% of the Recommended Retail Price (“RRP”) as listed on the DBJ website, payable in Australian Dollars.
4.5 If a late return results in subsequent cancellation of an upcoming confirmed hire, the Borrower will be charged the full value of that hire in addition to late fees.
4.6 If a late return is such that it is not back before 8pm on the Friday, the full value of the hire fee will be charged again, less the late fees already charged. If not back by 8pm on the following Monday, late fees of $10 per day will resume.
05. Return Items and Late Fees for Posted Returns.
5.1 Garments being returned via post are to be posted on Monday (immediately following the Rental Period) and must be lodged at an Australia Post Office or Australia Post Yellow Express Box before 1500 hours.
5.2 If a Public Holiday falls on the Monday, then the Garment must be lodged on the Tuesday instead before 1500 hours.
5.3 Garments must be returned in the packaging provided by DBJ, using the pre-paid postage label or satchel provided by DBJ.
5.4 Late fees are applied if the garment is not lodged according to point 4.1. Late fees are $15 per day.
5.5 If the late return results in the parcel not being delivered before the upcoming weekend, the Borrower will be charged the full value of the hire fee.
5.6 If a late return results in subsequent cancellation of an upcoming confirmed hire, the Borrower will be charged the full value of that hire in addition to late fees.
5.7 The garment is deemed a non-return after 14 days and the client will be charged 100% of the Recommended Retail Price (“RRP”) as listed on the DBJ website, payable in Australian Dollars.
06. Cleaning
6.1 All cleaning of The Garment is taken care of by DBJ. By hiring The Garment the Client agrees that they will not attempt to clean the garment, doing so may result in a non-return fee to be paid.
6.2 The cost of cleaning is included in the hire fee, provided the garment is returned in reasonable condition. Major staining will incur extra charges, starting from $15.
07. Damages
7.1 It is expected that all Garments are returned in the condition that they were received by DBJ.
7.2 It is the responsibility of The Borrower to inspect The Garment after it has been collected or received. If the condition of The Garment is not satisfactory or any damages are noticed, The Borrower has 4 hours from the time of pick up to notify DBJ of said damages with photographic evidence. If the defects are deemed minor and in line with what is to be expected of a Hire Garment then The Borrower may continue with the hire. If DBJ deems The Garment to be unwearable then The Borrower is eligible for an exchange (where possible) or a full refund. The definition of Minor vs Major is at the discretion of DBJ.
If DBJ is not notified within 4 hours from the time of pick up or delivery of any damages then it will be assumed that The Borrower is satisfied with the condition of The Garment.
7.2 If a Garment is returned with minor damages, the client agrees to pay for the repair (in addition to the rental price). The price will be determined in good faith by DBJ in conjunction with DBJ’s seamstress and/or dry cleaning provider.
7.3 If a Garment is returned with major damages, either beyond repair or ruined determined at the discretion of DBJ, The Client agrees to pay the full replacement cost of the garment which will be determined in good faith by DBJ and may be up to but not above the RRP of the garment. This will be paid within 14 days of the Garment being returned.
7.4 It is at DBJH’s sole discretion to determine whether the damage is deemed “Minor” or “Major” as well as the repair cost
7. 5 Refunds will be available if garments are received damaged as per Australian Consumer Law (beyond normal wear and tear of a hire garment). Clients recognise that they are wearing a second hand Garment that has been worn by other people. Thus, some wear and tear is to be expected. DBJ will not provide refunds for garments received that have normal wear and tear of a hire garment.
08. Purchases
8.1 Items purchased may be returned within 7 days from the date of purchase. Returns after 7 days will not be accepted.
8.1 The item must be in the same condition that the client received it in, unworn and unused, with tags attached and in its original packaging.
8.2 Refunds are in the form of a credit note only, valid for 6 months. Any shipping charges will not be refunded.
8.3 This policy does not apply to items purchased during Flash Sale or Promotional Periods. Returns are only accepted on full priced purchases.
8.4 This policy does not apply to hire garments.