terms + conditions
All borrowers agree to pay a $50 cash bond. This is to be paid when the garment is collected. If the borrower has paid for postage, the bond is paid with the hire fee via bank transfer.
The bond will be held by Jessica for the duration of the hire period. It will be refunded in full in cash on return of the garment if the garment is returned on time and in suitable condition as outlined in the Terms and Conditions.
All garments must be returned to Jessica by 8pm Monday, unless agreed otherwise at the time of booking.
Items not returned by 8pm Monday will automatically incur a $10 late fee per day, deducted from the bond value. This is up to a maximum of 7 days after the return date, at which point it is considered a non-return and the full RRP costs will be owed to Jessica.
If given a garment bag with the garment hire it is expected this is returned. Not doing so will incur a $5 fee.
It is expected that items are returned in the condition in which they were received by the borrower.
If items are returned with minor damages, the borrower is obliged to pay the repair costs to Jessica, in addition to rental fees. These costs will be determined by Jessica upon evaluation of the damage and deducted from the bond value. If a portion of the bond remains it will be refunded to the borrower.
If items are returned with major damages beyond normal wear and tear, the borrower is obliged to pay replacement costs of the full RRP to Jessica within 5 days of when the item was due to be returned. These costs will be determined by Jessica upon evaluation of the damage.
It is Jessica’s prerogative to determine whether damage to an item is ‘minor’ or ‘major’.
Borrowers may cancel bookings at any time. In doing so the borrower agrees to forfeit the hire fee. No refunds will be given.
Posted returns must be delivered no later than 4pm on the first business day following the date of the hire. This is usually a Monday. If the Monday is a public holiday, the hire must be returned on the Tuesday. Returns must be to a yellow express post box or over the counter at an Australia Post outlet by the borrower. We recommend over the counter returns so that a lodgement receipt can be obtained.
Failure to meet these returns procedures will result in late delivery and a $15 late fee per day charged to the borrower. If the garment is not sent within 7 days of the agreed upon day, it will be considered a non-return and full RRP as replacement costs owed to Jessica.
A pre-paid and pre-prepared return satchel will be included in the original delivery. The garment must be sent back in this satchel.
Borrowers living in a non-metro area must discuss post options with Jessica prior to booking a rental.