FAQ

Where are you located?


We are located in Dalkeith WA. The specific address is provided only after a booking is made. If you have booked a try on appointment, you can find the address in your confirmation email. Be sure to check your junk and spam folders if you can't find the email. We live in a quiet residential street and as such can not offer on site parking. Parking is available at a public car park a 200m walk from our home. PLEASE respect us and our neighbours by not parking in our street.




Do you do try ons?


Yes! We offer a free try on service. You can book yourself in for a try on. Simply go to the "Book A Try On" tab on our webpage.




How do I book an outfit?


Outfit bookings can be made by contacting Dressed By Jess on Facebook or Instagram. We are most active on Instagram, so we recommending contacting us there. Bookings are only secured once payment of the hire fee is made, and a screenshot receipt of the transfer provided. We do not do holds.




I've changed my mind, can I cancel my booking?


No, we do not offer refunds or swaps. Please choose your outfit carefully when booking.




My event got cancelled, can I get a refund?


No, we do not offer refunds or swaps.




I haven't tried on the outfit I booked, what if it doesn't fit?


We can give sizing advice to customers booking garments, but do not take responsibility if you do not like the fit, style, colour etc. Customers who choose not to try on, or require postage, do so at their own risk.




When can I return my outfit?


Returns for all garments are Sunday 4-8pm and Monday 3-8pm unless otherwise arranged at the time of booking. Please don't message us to confirm a specific time, come by any time within the outlined times.

Late fees of $10 per day will be enforced, so please plan your return carefully.




Something has come up, can I return my outfit on Tuesday?


Yes, but $10 late fees will apply. All customers are given the option of returning on Sunday or Monday, so please plan ahead and don't leave it to the last minute on Monday. We understand that plans can change, but customers need to understand that late returns can significantly disrupt our system. As such, fees will be charged to all late returns. If you know you could be busy at work on Monday, just bring it back on Sunday! You must contacgt us to let us know if you will not be returning as agreed.




I'm going overseas, can I take one of your outfits with me?


Yes, customers are permitted to travel interstate and overseas with our garments. We recommend that the outfit is packed carefully in hand luggage to prevent loss. Keep in mind that replacement costs of the RRP of the garment WILL be owed if your baggage is lost.




I want to hire an outfit for more than one weekend. Is this okay?


Yes, we permit extended hires. Typically we charge full price for the first weekend and half price for subsequent weekends. However, this does depend on the outfit you choose. Please contact us to discss your individual circumstances.




Do you take eftpos?


No, we do not currently have eftpos services. Payments are taken with cash or bank transfer.




Do you have a shop?


No! We are a small hobby business and run from home.




I want to book a try on appointment and take an outfit with me on the day. Is this okay?


Yes, but only if the event is the same week as your appointment. We classify this as a "last minute" appointment. Last minute bookings are paid for in cash only. This is strictly enforced due to the delays in internet banking. Your payment will not be cleared in our account before you leave with the outfit. Therefore, cash payment for the hire fee and bond is necessary.




I spilt something on the outfit I hired, what do I do?


Please contact us straight away and do not attempt to clean the garment yourself! We will let you know how to proceed. Generally we ask you to return the outfit as normal. We will keep your bond and use the money to clean the garment. If there is leftover money, we will transfer it back to you after the issue is sorted. In rare circumstances, a spill may mean that the garment is ruined and no longer suitable for hire. In these cases, replacement costs up to the full RRP will be owed.




I'm not sure on sizing, can I have the measurements?


No, we do not provide measurements. We can give you sizing advice, or you can book in for a try on.





location

We are located in Dalkeith, WA. The exact address is provided after booking confirmation.

 

pick ups

Thursday   3-8pm

Friday        3-7pm

Saturday   9-10.30am

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GET IN TOUCH

Direct Message us on our website using the 'Contact Us' tab, or on Instagram.

@dressedby_jess

 

returns

Sunday      4-8pm Monday     3-8pm

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