FAQ

Where are you located?


We are located in Dalkeith WA. The specific address is provided only after a booking is made. If you have booked a try on appointment, you can find the address in your confirmation email. Be sure to check your junk and spam folders if you can't find the email. We live in a quiet residential street and as such can not offer on site parking. Parking is available at a public car park a 300m walk from our home. PLEASE respect us and our neighbours by not parking in our street.




Do you do try ons?


Yes! We offer a free try on service. You can book yourself in for a try on. Simply go to the "Book A Try On" tab on our webpage or click HERE.




How do I book an outfit?


Hires for weekend events can be booked online, via our website. Simply locate the outift in the gallery page, then click on the date of you event on the calendar there. If the day of your event falls on a Monday, Tuesday, Wednesday or Thursday, simply contact us to make a booking. @dressedby_jess Instagram is our preferred contact. If you don't have Instagram, you can use our website contact form.




I have booked an outfit but changed my mind. Can I get a refund?


No, we do not offer refunds or swaps.




I haven't tried on the outfit I booked, what if it doesn't fit?


We can give sizing advice to customers booking garments, but do not take responsibility if you do not like the fit, style, colour etc. Customers who choose not to try on, or require postage, do so at their own risk.




When can I return my outfit?


Returns for all garments are due by Monday 8pm.

Returns are to our drop box. You can return it any time you like, we do not need to know when you are coming.

Late fees of $10 per day will be enforced, so please plan your return carefully.




Something has come up, can I return my outfit on Tuesday?


Yes, but $10 late fees will apply. All customers are given the option of returning on Sunday or Monday, so please plan ahead and don't leave it to the last minute on Monday. We understand that plans can change, but customers need to understand that late returns can significantly disrupt our system. As such, fees will be charged to all late returns. If you know you could be busy at work on Monday, just bring it back on Sunday! You must contacgt us to let us know if you will not be returning as agreed.




I'm going overseas, can I take one of your outfits with me?


Yes, customers are permitted to travel interstate and overseas with our garments. We recommend that the outfit is packed carefully in hand luggage to prevent loss. Keep in mind that replacement costs of the RRP of the garment WILL be owed if your baggage is lost.




I want to hire an outfit for more than one weekend. Is this okay?


Yes, we permit extended hires. Typically we charge full price for the first weekend and half price for subsequent weekends. However, this does depend on the outfit you choose. Please contact us to discss your individual circumstances.




Do you take eftpos?


No, we do not currently have eftpos services. Payments are taken with cash or bank transfer.




Do you have a shop?


No! We are a small hobby business and run from home.




I want to book a try on appointment and take an outfit with me on the day. Is this okay?


Yes, but only if the event is the same week as your appointment. We classify this as a "last minute" appointment. Last minute bookings are paid for in cash only. This is strictly enforced due to the delays in internet banking. Your payment will not be cleared in our account before you leave with the outfit. Therefore, cash payment for the hire fee and bond is necessary.




I spilt something on the outfit I hired, what do I do?


Please contact us straight away and do not attempt to clean the garment yourself! We will let you know how to proceed. Generally we ask you to return the outfit as normal. We will keep your bond and use the money to clean the garment. If there is leftover money, we will transfer it back to you after the issue is sorted. In rare circumstances, a spill may mean that the garment is ruined and no longer suitable for hire. In these cases, replacement costs up to the full RRP will be owed.




I'm not sure on sizing, can I have the measurements?


No, we do not provide measurements. We can give you sizing advice, or you can book in for a try on.




Why can't I park on the street next to your house?


We live in a very quiet residential area and have received noise complaints from neighbours about the volume of traffic through the street from our business. If we receive another complaint we will be forced to close. It doesn't matter if you're staying for 20 seconds or 20 minutes, the effect is the same - driving in and driving out creates noise and congestion through an otherwise quiet street. Please, please be respectful of us and our neighbours and park at the specified spot.




I have paid a deposit for a hire. When can I pick it up?


Our pick up times are as follows; Thursday 1-7:30pm Friday 2-6pm. Saturday 9-11am. You can come any time within these times to collect your hire. We do not need to know when you are coming. Simply swing by and ring the doorbell, we will be ready for you! Read more about our pick up information HERE.




Can someone else come collect my hire for me?


We are happy for you to send someone else to collect your garment on your behalf. To make things easier for us, please provide them with the booking details (brand/dress name/size) or a photo of the item you are hiring. Please also make sure they are aware of our parking instructions




Can my friend/mum/boyfriend/kid/baby come to my appointment with me?


Yes, adult guests are welcome. If you are bringing young kids please keep in mind that we operate from our personal home, not a shop. Our dress room is small and does not have space for kids to run around or play, nor do we have someone who can look after them for you. A bench is available outside, just in front of the dress room where independent kids can sit and entertain themselves. Friends who also want to try dresses on can come in the same appointment, provided you are happy to change in the same room. If you need separate change rooms, please book your own appointments.




Do you post?


Yes, we can post anywhere in Australia. Unfortunately we have had to temporarily suspend interstate postal services due to the delays Australia Post is experiencing at the moment. We offer discounted post rates in the Perth metro area - just $8 each way for express. We are happy to post to rural WA as well.





location

We are located in Dalkeith, WA. The exact address is provided after booking confirmation.

Parking is a 300m walk away.

 

pick ups

Thursday   1-7:30pm

Friday        2-6pm

Saturday   9-11am

Click HERE for more info.

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GET IN TOUCH

@dressedby_jess Instagram is our preferred contact method and the fastest way to get a reply. Use the 'Contact Us' tab if you don't have Insta.

returns

To our drop box by Monday 8pm.

Click HERE for more info.

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