Where are you located?
We are located in Dalkeith WA. The specific address is provided only after a booking is made. If you have booked a try on appointment, you can find the address in your confirmation email. Be sure to check your junk and spam folders if you can't find the email.
Do you do try ons?
Yes! We offer a free try on service. You can book yourself in for a try on. Simply go to the "Book A Try On" tab on our webpage.
How do I book an outfit?
Outfit bookings can be made by contacting Dressed By Jess on Facebook or Instagram. We are most active on Instagram, so we recommending contacting us there. Bookings are only secured once payment of the hire fee is made, and a screenshot receipt of the transfer provided. We do not do holds.
I've changed my mind, can I cancel my booking?
No, we do not offer refunds or swaps. Please choose your outfit carefully when booking.
My event got cancelled, can I get a refund?
No, we do not offer refunds or swaps.
I haven't tried on the outfit I booked, what if it doesn't fit?
We can give sizing advice to customers booking garments, but do not take responsibility if you do not like the fit, style, colour etc. Customers who choose not to try on, or require postage, do so at their own risk.
When can I return my outfit?
Returns for all garments are Sunday 4-8pm and Monday 3-8pm unless otherwise arranged at the time of booking. Please don't message us to confirm a specific time, come by any time within the outlined times.
Late fees of $10 per day will be enforced, so please plan your return carefully.
Something has come up, can I return my outfit on Tuesday?
Yes, but $10 late fees will apply. All customers are given the option of returning on Sunday or Monday, so please plan ahead and don't leave it to the last minute on Monday.
I'm going overseas, can I take one of your outfits with me?
Yes, customers are permitted to travel interstate and overseas with our garments.
I want to hire an outfit for more than one weekend. Is this okay?
Yes, we permit extended hires. Typically we charge full price for the first weekend and half price for subsequent weekends. However, this does depend on the outfit you choose. Please contact us to discss your individual circumstances.
Do you take eftpos?
No, we do not currently have eftpos services. Payments are taken with cash or bank transfer.
Do you have a shop?
No! We are a small hobby business and run from home.
I want to book a try on appointment and take an outfit with me on the day. Is this okay?
Yes, but only if the event is the same week as your appointment. We classify this as a "last minute" appointment.
I spilt something on the outfit I hired, what do I do?
Please contact us straight away and do not attempt to clean the garment yourself!
I'm not sure on sizing, can I have the measurements?
No, we do not provide measurements. We can give you sizing advice, or you can book in for a try on.